Feb 07, I was aproached by a salesman. I instructed them I was looking for a black SUV costing no more than $13,000. There were no retail values on any vehicle they showed me. The very first vehicle they (2 salesmen now) showed me was an '03 Jeep Liberty Renegade. After seeing a few other vehicles as well I was interested in the Jeep. We went inside to negotiate price and I was shown a figure of $22,000. I was appauled and insulted.
My daughter and I got up to leave, salesman took my personal vehicle keys and refused to return them so I may leave. Extremely high pressured sales. Long story short they talked me into $18,000 out the door after 3.5 hours of harassment, lies, refusing me my keys, confusion, frustration etc.
My child and I were so exhausted, and I confused when we finally went back to sign papers. Once again thre pressure started with Justin insisting I purchase an extended warrentee. I now believe he was doing this while throwing legal papers at me to sign. I just signed the darned things while trying to shut his voice out, and my daughter and I go the heck out of there.
Next morning I realized what had happened with the paper work. I was charged an aditional $8,000 over retail value. I returned immediately to the dealership.
Long story short again, I have been back to the dealership 3 times and to the service center for repairs twice and still have unrepaired problems. My extended warrantee so far has not covered any of it!
I have already been through the BBB with this situation and got nowhere. My next step is the Legal system.
There is much more to this complaint which I will be happy to share (I don't want to run out of writing space).
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