On 01/25 i put a deposit down on a 2 week old 'tiny toy pug' it was to be 7-11 pounds the cost was $1300.00. We were to pick up the dog on 03/03/05. Hector was our consultant. We live in mo and was driving there to pick up the pug. 2 weeks prior to picking up the dog i called hector to see if everything was set for 03/03/05 & he stated the puppies would be there the last week of feb. I again called hector on 03/01/05 and again he stated everything was set for picking up the pug on 03/03/05. At 7pm on 03/02/05,11 hours prior to leaving my daughters house in orlando for our trip to hollywood, fl to get our baby pug herctor called to tell me that due to the weather conditions in the north they were unable to ship the puppy. He said they could ship it in a week or so to our house in mo. Then he said that they had a 16 week old tiny toy pug that would not get any bigger then 8 pounds & jim the owner said they would sell it to use for the same price even though the price for that pug had been more then $1300.00. We were so upset, we had been planned to get this little baby pug for over 2 months. My husband and i decided we would go & look at the pug they had that was 16 weeks old.
When we got there of course we fell in love with her little face and did buy her. We were told by several people that worked there in the store that shw was going to be very small and that she would not get any bigger then 8 pounds. After we finished the trasaction there we were told to go to their vet, hometown animal hospital and have her checked. We took her there and they examined her & did a fecal exam and told us everything was fine and she was healthy. We drove back to orlando on 03/03/05 and left my daughters house on 03/05/05 to drive home to st. Louis, mo. My daughter also has a pug that is 2 1/2 years old. On the way home several times mangia the new pug seemed to have a cough and acted like she had trouble breathing. When we got home on 03/06/05 she was worse so we took her to our vet, webster groves animal hospital at midnight as an emergency due to her breathing problems. When we got there they did a chest x-ray to r/o pneumonia.
They also noticed on the exam table that there were worms from her rectum. They gave her an injection for the worms and an injection of antibiotics for 'kennel cough'. They also sent her home with meds for her cough and some antibiotics. The cost was $207.00. I called wizard of claws and left messages for gilda and hector on 03/07/05,03/09/05,03/08/05 & 03/14/05,03/22/05,03/23/05. Then on 03/08/05 my daughter called to tell me her dog was starting to cough & have trouble breathing. She took her dog to bandfield vet at pets mart and they said she also had 'kennel cough' the cost of that was $93.00. I filed a report with the bbb on 03/14/05 since no one was returning my calls at wizard of claws. On 03/15/05 pam called & asked me to fax our vet bill to them. On 03/22 & 03/23 i called and left messages for pam. Several days later pam called to tell me that they would reinburse me for my vet bill but not for my daughters. Several weeks later i got a check in the mail. As of today 10/14/05 mangia is 17 pounds hardly a tiny toy pug. Wizard of claws lied about the pug we put the deposit down on, lied about her health and lied about the size she was supposed to be.
I have not taken my complaint any further because i knew without a lawyer i would not be able to get anything done. When we got home from fl. We noticed on her papers that the breeder was from here in mo in shellknob, mo. I contacted joe humphrey the breeder that sold mangia to wizard of claws to see if he had anymore tiny toy pugs. He told me that there was no such thing as a tiny toy pug. I asked him if he sold her as a tiny toy pug to wizard of claws and he said he did not. I also asked he how much he sold her to them for & he said $425.00. I also told him that i did not get any medical papers from then about mangia and he said he sends all his dogs with all their shots & worming information. I told him that they did not give us anything about her shot or worming history.
I would never refer anyone to wizard claws. I hope that this letter will help get that placed closed down. I also have all my vet bills from both vets in mo & fl if you would need them.
Thank you
kellie & bill
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