Complaint / review text:
Ups has owed me $765 since last year. They lost a 14 karat ounce necklace meltdown value $765. I had a $255 balance on several damaged shipments, which I respectively refused to pay for service that was so tacky, and lost money replacing those orders. Ups states they reserve right to deny claims while a balance is owed yet this $765 was claimed before my account lapsed. They told me and my local Attorney Generals office, we can discuss the balance owed to me when I pay them. So I in turn invoked same right to refuse and with hold payment until they settle the balance, they refuse to offset, so now I have several shipping accounts, and have been utilizing them and have had exact same results, stuff disappears, or is ruined claims get file they honor one or two little ones and suspend account after big hits. Alternatively they have approved claims promised payment within 10 business days on tenth day they deny it and suspend with same statements. Pay us we pay you. Stupid pay me in the customer, they charge shipping even when they destroy it, they claim they are auditing and adjusting bill to reflect rectifying the claimed shipments, so thinking they will lower the amount due, who are you. Kidding they up it charge interest and begin demands for pay. My entity in turn follows suit, demand for payment interest on unpaid claims, loss of business, inconvenience fee, this original combined $1500 claims balance is growing and approaching $10k, with no resolution in sight. They tell Me they disposed of a shipment due to negligence on an employee, later to find out they damaged it and delivered it to buyer, after I issued full refund follow their process have recording of representatives telling me claim is approved payment will be issued in 10 days, repeat above claim to avoid pay. I have received checks they had been mailing to wrong address another error on their incompetence, when attorney general requested resolution initially. Offset like I requested their regional liaison refused with same roadblock, and so this is a standoff and I intend to rack up tabs until the figure out they are reaping what they sow, they could have solved this day one. Additionally they pick and choose what and how they honor a claim amount is changed but yet when a good faith offer is made they refuse and want full not payments, they can file collections as I told first one they owe me more than they are owed and stop trying to collect a balance that is being withheld on same grounds they held my payments. And further any further attempts to collect a debt on their behalf is to be directed to the local courts in my home state, any addition contact with me on behalf of them constitutes a violation of. My demand to be left alone by aggressive. Debt collectors who happen to be a department. Of who UPS. Additionally harassment which will result in legal action being. Brought against the "collector" and "client" labeled final notice and warning. They have yet to contact me aside from 3 previously denied claim checks amounting to less than $150, that doesn't even cover. The penalty and interest accrued. They are stuck they can't process with out negating their denial, and I am exercising my rights as they have, they didmt read the small print. I am standing up for all the little guys barreled over by this preying. Predatory. Business. I ain't alone!