UPS has owed me $765 since last year. They lost a 14 karat ounce necklace meltdown value $765. I had a $255 balance on several damaged shipments, which I respectively refused to pay for service that was so tacky, and lost money replacing those orders. UPS states they reserve right to deny claims while a balance is owed yet this $765 was claimed before my account lapsed. They told me and my local Attorney General's office, we can discuss the balance owed to me when I pay them.
So I in turn invoked same right to refuse and withhold payment until they settle the balance, they refuse to offset, so now I have several shipping accounts, and have been utilizing them and have had exact same results, stuff disappears, or is ruined, claims get filed, they honor one or two little ones and suspend account after big hits. Alternatively they have approved claims, promised payment within 10 business days, on the tenth day they deny it and suspend with the same statements.
Pay us we pay you. Stupid, pay me the customer, they charge shipping even when they destroy it, they claim they are auditing and adjusting the bill to reflect rectifying the claimed shipments, so thinking they will lower the amount due, who are you. Kidding, they up it, charge interest and begin demands for pay.
My entity in turn follows suit, demand for payment interest on unpaid claims, loss of business, inconvenience fee, this original combined $1500 claims balance is growing and approaching $10k, with no resolution in sight. They tell me they disposed of a shipment due to negligence on an employee, later to find out they damaged it and delivered it to the buyer, after I issued a full refund. They follow their process, have a recording of representatives telling me claim is approved, payment will be issued in 10 days, and repeat the above claim to avoid paying.
I have received checks they had been mailing to the wrong address, another error on their incompetence, when the attorney general requested resolution initially. Offset like I requested, their regional liaison refused with the same roadblock, and so this is a standoff and I intend to rack up tabs until they figure out they are reaping what they sow, they could have solved this day one.
Additionally they pick and choose what and how they honor a claim, amount is changed but yet when a good faith offer is made they refuse and want it paid in full not payments. They can file collections, as I told the first one, they owe me more than they are owed and should stop trying to collect a balance that is being withheld on the same grounds they held my payments.
And further, any further attempts to collect a debt on their behalf is to be directed to the local courts in my home state, any additional contact with me on behalf of them constitutes a violation of my demand to be left alone by aggressive debt collectors who happen to be a department of UPS. Additionally, harassment which will result in legal action being brought against the "collector" and "client" labeled final notice and warning.
They have yet to contact me aside from 3 previously denied claim checks amounting to less than $150, that doesn't even cover the penalty and interest accrued. They are stuck, they can't process without negating their denial, and I am exercising my rights as they have, they didn't read the small print. I am standing up for all the little guys barreled over by this preying, predatory business. I ain't alone!
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