Complaint / review text:
Long story short, I ended up firing Susan Cordogan and Big City Bride three weeks before our wedding. I know what you're thinking (crazy bride, right? ) - wrong! I literally felt like a weight had been lifted off of my shoulders after we terminated our contract. I should have gone with my gut feeling from the beginning when she sent us our e-contract and it had another clients name as the bride & groom, but I let it go...
Susan Cordogan of Big City Bride started off as very a professional planner and seemed to understand our vision. But as time got closer, I began to notice a dramatic difference in her work. She started missing phone conferences; she also missed our venue walk-thru (and never called, emailed or texted us letting us know she would not be able to attend). Prior to signing the contract it took less than 24 hours for her to respond back to e-mails. After signing the contract, we were looking at a 48-72 hour turn around (and occasionally a week would go by prior to her responding).
Susan Cordogan of Big City Bride was not communicating with any of the vendors that we booked. For example, we booked her at the beginning of April and she still had not reached out to our venue as of July 1st (keep in mind our wedding took place on July 25th). All of our vendors were still contacting me inquiring about wedding details, timelines, etc. She was telling me that she had been in contact with the vendors, however none of them had heard from her. She was very slow on providing us with vendor recommendations and the recommendations that were provided were far out of our budget! Every time I asked for recommendations for more reasonable vendors it would either take a very long time to get back with us, or the recommendation was never provided. I think I could have looked past the missed calls and appointments had she been a bit more professional after I emailed her regarding our concerns.
Instead of apologizing and taking a little fault for her actions Susan Cordogan of Big City Bride insisted that she was going above and beyond her duties and pretty much made it seem as though she had done nothing wrong. Still to this day she has not apologized. It frustrates me because we did pay her (1 out of 3 installments) and unfortunately that money will not be refunded.
I was a very easygoing bride and the worst feeling is having someone take advantage of you. Weddings are not cheap!
Any who, I say this in the nicest way possible - think twice (maybe even three times) before hiring Susan Cordogan and Big City Bride! I gave her 1 star because the one good thing that came out of hiring her was her suggestion to use Uber for our transportation and that was a hit!