Sir,
I got a call from roozgaar.com by AJAY saying that my CV has been taken form some other website and has been shortlisted by roozgaar.com. He said my application would be forwarded to the banks that have vacancies and I can expect the interview call within 2 days. But all this will require registration with on their website and that will require Rs. 1500, which becomes 1685 after addition of other charges. And I was required to do the process right away. I agreed to it and paid the money using my debit card. The transaction details are:
Order Number: R44191-C4
Order Description: Roozgaar Resume Xplode
Grand Total: Rs. 1685.4
Transcation ID: 3939036
PaymentID: 16548199
After this, the call was connected to some senior official who said that the registration process would be not completed, if I select another service Interview Cracker worth Rs. 2471.92 and then again said that for verification of documents I will have to pay again Rs. 2695.52. I again paid for these services, the details of the transaction are as follows:
Merchant Reference Number: R44228-C4
EBS Payment ID: 16548947
Payment Mode: Maestro
Amount: 2751.70
Customer Name: (Personal Information Removed)
Customer Email: (Personal Information Removed)
Status: SUCCESS
Merchant Reference Number: R44244-C4
EBS Payment ID: 16549556
Payment Mode: Maestro
Amount: 2471.92
Customer Name: (Personal Information Removed)
Customer Email: (Personal Information Removed)
Status: SUCCESS
Merchant Reference Number: R44273-C4
EBS Payment ID: 16551035
Payment Mode: Maestro
Amount: 2695.52
Customer Name: (Personal Information Removed)
Customer Email: (Personal Information Removed)
Status: SUCCESS
Merchant Reference Number: R44340-C4
EBS Payment ID: 16554577
Payment Mode: Maestro
Amount: 2809.00
Customer Name: (Personal Information Removed)
Customer Email: (Personal Information Removed)
Status: SUCCESS
Merchant Reference Number: R44244-C4
EBS Payment ID: 16549556
Payment Mode: Maestro
Amount: 2471.92
Customer Name: (Personal Information Removed)
Customer Email: (Personal Information Removed)
Status: SUCCESS
Even after paying Rs. 12413, they further asked me to pay Rs. 5000 for 3 year career report to complete the verification process.
I refused to pay this money and asked them to refund the amount that I paid.initially, they did not mention that I will be required to pay around Rs. 17000 for getting my application forwarded and instead gave me incomplete information that only registration is required amounting to Rs. 1685.
Their website (roozgaar.com) says that there is a definite money back refund and cancellation policy even for 100% money back if refund is claimed within 72 hours. I claimed for refund within 24 hours by sending the request on the mail id on their website [email protected] and sending a request on their website in the contact us section.
The person with whom I conversed in the same regard kept telling me that there is no refund policy and whatsoever may be the case, no refund request is considered.
I kept contacting the people in the same regard but they declined my request.
My complaint is here, their website mentions refund policy but they are refusing to refund my Rs. 12413.54 My repetitive requests have been declined. They are also not paying attention to my claim. If I call them, they simply transfer my call from one person to the other and ultimately disconnect it.
I therefore, request you to please look into the matter and help me get my money back. Many complaints have been made by other people deceived by the same company.
Sumandeep rai
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