I own a non-medical Home Care Agency. On I own a non-medical Home Care Agency. On March 28, I sent a cashier's check in advance for $600 to receive 20 "Home Care" Appointments which is $30/appointment (consumers who were interested in receiving "Home Care" Services). New Lead only accepts a cashier's check for the first batch of appointments purchased. Samantha Jones sent a schedule of dates/time slots that their company would fill with appointments. Craig Nelson was going to send me the details of the appointments the night before the scheduled appointments.
The Appointments were scheduled to start on 4/8 and go thru 4/29 (mondays, tuesday, fridays – 2 per day). The "New Lead" company told us that it was better not to call in advance to confirm the appointment because the prospective client might cancel. So, I did not call, and went on the first appointment. The prospect (contact person) was not home and the person who answered the door had no idea of any appointment.
When I went to the second appointment the same day, 2 people answered the door and said they had not agreed to have an appointment that day and they were in good health and had no interest in home care.
I called "New Lead" and spoke to "Rebecca Blake" (account manager) to complain about the "bad appointments" and she said I should fill out the "feedback report" for bad appointments, so I did.
For the next day of 2 appointments, I decided to call ahead of time to confirm the appointments, so I did not waste my time driving to non-appointments. One prospect was not home, and the other prospect said they had not agreed to an appointment.
I called New Lead again and spoke to Rebecca Blake. When I called to complain about the non-appointments, she said she would have to check into it some more. She kept assuring me that they always make recordings of their appointment setting calls.in addition, she promised to have Jason Lewis/Quality Control Manager call me back, which he never did.
The third, fourth, and fifth days of appointments, I called to confirm appointments, and no one was aware of any appointment. Some people said they talked to a guy and the guy said that he would send something in the mail. None of the people were interested in Home Care services whatsoever.
I gave up on filling out the laborious forms in hopes of getting credit back for the bad appointments because all of the so-called "appointments" were non-existent, the company is impossible to deal with and I have no hope of getting a refund.
None of my recent calls to New Lead have been returned.
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