It all started with C E Corp./Concept Execution who we had heard about on a news channel on the internet. My wife decided that starting her own business was something she wanted to try. We started with a $4100 investment and another investment of $6990. This was training as well as a legal service to help set up our S Corp. With the federal gov. And state of Texas.
About 3 weeks later on 6/2 we received a phone call from My Online Essentials telling us it was time for the next step. My wife and I thinking they were a part of C E Corp. Some how they had gotten our information and knew we were starting a business. This is where everything started falling apart. They sold us several packages for our internet site. A Business Plan ($3,693 6/2), Internet Marketing ($5,000 6/11), and Success Merchant ($1,797 6/11). At this point we still didn't have an internet site. My wife continued her training at this site even though we thought it a bit strange we had to pay for these services before even getting our site up and running. On 7/28 we got another call from My Online Essentials wanting to sell us a lead magnet/auto responder/sales funnel ($2,000) and at that point we told them we didn't even have a web site. No problem they would build us one ($2,295), logo ($895), and Success Merchant ($499 8/1). We told them then that everything we had paid for was contingent on having a web site and they agreed that none of what we had paid for up to that point would be applied to the one year agreement until the web site was up and running.
About 1 week later we get a call from concept execution that they were ready to start our web site. My wife didn't even realize that was included in the original package. We told them what My Online Essentials had told us and at that point we found out they were not a part of there company. With out us even asking they refunded us $1,600 for the web site.
We felt betrayed at that point, but felt we had little choice but continue with My Online Essentials. We suspected something was wrong and on 8/18 we bought a $10,000 package from Anthony Morrison (Coachingedu.com). My wife received another education package and we got a professional web site built. They had that site up and functioning by November and still My Online Essential's web builders hadn't started the other web site. We had given them a domain name finally when they decided to start building in October and a few days later corrected the domain name due to an error from Go Daddy. About a week later Essentials web builder sent an email saying they were starting our web site. My wife only had communication through email with essentials web builders and everything we thought was getting done. They finally said they had finished the site after many emails some time in December. At that point my wife found out they never changed the domain name and started sending emails trying to get it fixed. No emails or phone call messages were answered. We finally got in contact with our rep at My Online Essentials and at that point they started claiming all kind of issues. Such as we didn't notify them of the domain change and that we had tampered with the web site. We proved we didn't and in May My Online Essentials told us the web builder agreed to fix the site and that we had to communicate with them only. We sent them a list of problems and explained at that point considering the fact we couldn't even access parts of the site we would have to check it out once the problems were fixed. We were also informed through all the communications our web builder didn't provide support for their sites. They fixed a lot of problems, but still there were two problems. Some products wouldn't load the pictures from their administrative site and some pages on explorer will not display correctly. From that point forward we have still not gotten a functioning web site, which means most the rest of the contracts couldn't be honored either. They simply refuse to fix the site. Our marketing team on our other site said they couldn't market the site as is and would make our business name look bad, which they also got wrong on our home page. The business plan that we paid $3,693 for delivered one business plan and now doesn't return our emails. We are out a total of $15,287 from My Online Essentials counting the business plan if we can't get a hold of them. Our logo for $895 we ended up designing most all of it. They sent us 5 ideas to look at that was extremely unprofessional, but we did at least in the end get one. They have claimed the site is up, but even if someone tries to order something the order is cancelled. We have been surprised that a couple of people over all this time has even attempted to buy any thing considering what it looks like.
We are currently marketing and moving forward with our other web site, but want our money back at this point.
0 comments