First of all do not buy the NEW service plan from walmart sams target or any retailier. I sent in my computer in Sept. And its not DEC 1st and its still not fixed. As much time as i have wasted with the repair warrenty company. I could have paid a local computer repair center to fix it cheaper. Have sent in My computer 3 times first time it gets to the repair center they send it back and states the problem has to do with virus. Funny thing is i ran a recovery on it before it was sent in and reformated the hard drive. After recieving the laptop back that time I was advised to send it back in with the recovery disk... Round 2, they fixed nothing... Lost the disk... And now on round 3 with this f*ed up company. All they ever do when you call in is applogies which pisses me off. I please stress any customer not to buy the warranty because I dont want anyone to go threw the same BS I have been threw. Beware... Of this company..
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