Dear readers
Firstly i appreciate your time in reading this, gamblers its essential you close your account down online with william hills, there are just far far to many bad stories about them allover the net, firstly readers this is not sour grapes, as ive made it clear, i dont really care if i see my money again, but for sure this story must come out.
14th october i was playing online casino, ive been an online customer with hills for 3-4 yrs and never really encountered any problems apart from staff sounding as if they have just awoken drunk cheeky etc
on the day of 14th october i deposited 2000 in to my william hills account, this was a debit card not a credit card, i made 10-11 deposits all day. On the morning of 14th i lifted some money from my account, and kindly asked the service agent at hills to block my card incase i went a little nuts and gambled my money away, 3-4 hours later i phoned hills and asked if i could deposit again, and that i wish my card to be re-open, i have this telephone call recorded, and have a copy of the recording, the agent confirms my card is open and up and running,
Later that evening 20.23hrs to be exact i called william hills and asked for my winnings to be paid back to my card my winnings being 9800. I was declined this and told no, that i would be issued a quick cash voucher at 13.45 hrs the next day. Folks hills shops only hold certain amounts of money, they clarifie this on there website it should have been no problem for hills to pay winnings back to my card, they have the software to know the difference between credit and debit card, so heres comes hills excuses
1, my card was blocked. But as i say im sitting here with a recording through data protection of the call stating my card was open and running
2, my card didnt have the facility for winning to be paid back on it, so i write to mastercard, and they confirm i do, as does 3 other innocent customer service agents, i have the screenshots of these conversations
3, hills say i didnt ask for my winnings to be paid back to my card, so i ask for a copy of the call, i send my 10 to hills under data protection laws, hills send there version to me, its 167 seconds in duration
i contact my service provider and ask then the date time and duration of the call they confirm 172 seconds, i have the call from hills and it has been clearly tampered with, edited is the exact word. I confront hills on this, they go quiet and say nothing, no explanation
Then along comes the gra gibralter regulater, the investigater after 6 weeks or so gives me his decision and clarifieing the sum of money disputed 9800, hills have done no wrong say the gra, so i asked for a review, same office same people to review this, suddenly the some of 9800 turns into a smaller sum, infact the sum 9800 isnt mentioned again
william hills immediatly closed my account during the dispute in the earlier days, leaving them to corrupt the data, but they have made a mistake, because i have screen shots of me playing roulette and they have sent me data stating i wasnt playing at that time, but needless to say the gra still stand firmly behind hills
But this you must read, i ask hills for a certain recording of a conversation i had with them on june they sent me this, its stamped 21,14 2nd june its 6. Minutes 44 seconds in duration, i go to my service provider once again, they assure me the call was 25minutes 52 seconds, i once again confront william hills, again no answer, but the gra come in again, with the most stupid of excuse, on that call i was pinged from gibralter to man illa and then back to gibralter as it was a very unique request, what? Asking to be paid out is an unique request? And here is your missing 19 minutes, nobody in hills took responsabilty for the call handling and the handover for this data, in this 19 minutes of total bumph im asked 3 times what i calling for by the same operator, im asked to identify myself on 3 occassions, folks its 19 minutes of total garbage, anything to make up 19 minutes, but in truth they have been caught out call editing, along with the dodgy
1,3 excuses
2, dodgy data
3, mastercard telling them they are wrong
4, telephone records that just dont add up
5, deposit and account data, that just doesnt add up
Folks william hills are slated allover the internet for closing accounts and confiscating folks winnings, but the best trick is the old debit/credit card issue, no i did not get paid out and im blocked from playing on there site, this is what this company who pay 1% tax, and take 3-5 billion per year are all about, william hills can come and take me on anytime for this story, but they wont they know im telling the truth
Yours m
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