I answered their email, which used the name of my ISP. "Let Cox clean out your computer".
This had nothing whatsoever to do with Cox.
They initially said their program was $34.95 which I ordered from my credit card. Once they had my card number, they tacked on several other things, making the total $129.00. They charged this to my card which I never authorized them to do.
Their so called program was malware and destroyed many functions on my computer. Their tech support made everything even worse by getting into my computer remotely. The first thing they did was take out my virus protection program.
I had to hire a professional in my area to clean everything out and restore my computer functions. This cost me $125, which I paid by personal check. Then Ascentive billed my credit card for $34.95 and $129.00, the amount of which is presently in dispute.
Goldie
Omaha, Nebraska
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