I switched to Time Warner Cable after seeing an ad on TV about their products and the promotional part that if I switched to TWC that I would get a $200 gift Card. After much consideration and over several months I decided to give TWC a try. I went on line per there ad and placed an order for TWC. I filled out the form entirety and pre-paid for the switch. The online ad stated what service I needed to do to get the $200 dollar gift card. I did not see anything after I completed the information online and paid for the service that I called time warner cable (TWC) myself to ensure that I had did everything right. I talked to some man but failed to get his name as I thought they were being honest to me right? They are business right? He gave me a confirmation number as well and told me that indeed I would get the gift card by switching over to TWC. On the scheduled day they were to come 8-12pm no one had called. I called TWC and they sent me to several different places even with the reference code but yes they could see it just not all of it and oops so sorry even though I sat it up online it was not guarantee. I asked why didn't they call? I just took off of work for nothing and couldn't they even get a courtesy call that they were not coming! I guess that was a warning I did not see. So a worthless day off and no cable. I reset up the time and also asked about the gift card since they could not even verify the time and date I had set up online. Oh yes ma;am you will be eligible for the gift card not a problem. Great I thought. I reset the time and date. Cable guy come and he states if anything goes wrong to call. Well guess what they laid the cable across the road and the garbage truck cut the cord not in half but I was concern about someone getting hurt I moved it to the side out of the road (back street to garages). I called the cable guys number he left and no answer... I called the company and I caught the guys outside one day and told them so hopefully they fixed it and did not bury it cut up like that. Anyway, more problems they charged me more than what the cost was that they charged for doing it online about $100.00 more. Ok I decided not to fight with them. But, I should have because I kept trying to get channels that I had purchased online. Remember to myself they told me that yes indeed they saw what I ordered and I would be getting the same package. Wrong! I got charged more money, did not get all my channels and as well I did not get the gift card. I called and they reset it by remote and I asked again about the gift card. The lady told me that when I have had the service 6-8 weeks call back and TWC would tell me what to do to get the gift card. I waited and called at almost 8 weeks. I got the service in August and called them first of October. I talked to 3-4 different people that day. First guy said oh well lady. You were suppose to send us a copy of the your bill from the cable company you switched from but you did not so basically he said I was SOL, even after I told him what everyone I called and talked to said. Here it is past 30 days and TWC does not want to live up to its bargain. I asked to speak with a supervisor and he told me not unless I can give him the full account number and the last amount I paid on the bill just to speak with a "supervisor"!! I was in my car and told him I did not have it and since I paid my bills by bill pay I do not keep the bills around I shred them. He refused our address, the new telephone number and it is unlisted so no one had it, SSN, and how I had done it online etc. And basically hung up on me... Or he might say disconnected. I called again and got someone else and he told me he understood and would attempt to help me but he just realized I called the wrong number he is in San Antonio and I am in Allen Texas and i needed to call the number up in Dallas. I called again for the third time. I spoke with another guy and oh he felt so bad that even though he can not do nothing about it today he promised he would give me a call in 48 hours, as he was going to address it himself. He took my cell number and promised so many time he would call me back that I actually believed him. Guess what? November is here and I still have not heard nothing back from TWC personal assistant. I can promise TWC this... I will be switching again and this time not to TWC. I guess my $ that TWC they stand to lose is worth it and I will let everyone I know about the game time warner cable (TWC) plays. I hope the 4 months they have had me was worth it. I go without cable before I choose them again.
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