Hard Drive crashed. Sent to Fields Data Recovery in Houston who sent to St. Louis. No communication from them unless I instigated. Very slow response - took many voicemail and email to get response. All calls go straight to voicemail. Had hard drive 6 weeks. Every two weeks tried to check on status. Todd Taylor said I called too much, was incessant and wanted rid of me. Hard drive could take indefinite amount of time. Would not tell me what they did or did not do to hard drive. Asked for supervisor but could not get past Todd Taylor. He said go ahead and complain that no one cared.
Googled owner and emailed James Wallis in England. He helped locate hard drive which was in England and returned it overnight mail and refunded all charges. Sent on to next recovery company but advised it will cost more since it was opened. Will not be surprised if Todd Taylor sabbatoged my hard drive. Do not put anything past these people. Looked up Fields Data Recovery complaints. Found many, many complaints, lawsuits, F grade by BBB. Nothing good. Suspect scam of payment for ordering parts then no recovery. Hopefully, you will read this before you send your hard drive to Fields and not after.
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