I currently noticed a charge for Easy Saver which I mistakenly took for another product I signed up for. But to make sure I googled the information that was provided by my bank and was shocked to see that it was for a coupon company associated with Proflowers. I called the company and first of all, they could not locate my account. They had an old address. So finally they found it and said I had been charged since 2009!"It is a great coupon program ma'am" the man said. Really? Then how come I apparently spent $350.80 for savings I never saw? I of course cancelled and asked for a refund which they denied because I "waited this long to call." But there was no account activity. I was never provided a service. I never received an email, or coupons. That is fraud. He would not even give me a partial.
Now let's talk about Proflowers. How could they take my information and give it to a shady company? I never signed up for easy saver. I ordered flowers. I never signed an online agreement for a program. They didn't even have my current address.
These practices are unethical. I will not buy from Proflowers again or any other companies affiliated with Easy Saver. I will tell everyone I know about this scam.
All I want is my money back. If not, I will go on my radio show Monday night and talk about my experience. We have about 10,000 listeners a week and growing. That's 10000 and more people that will be discouraged to buy from Proflowers.in this economy, it's not good for Proflowers to lose potential or existing customers.
I've already written an email to Proflowers Customer service. I really hate to complain about companies. But it is wrong to sell consumer information and it is wrong to charge people for a service they do not use. This is called stealing. And I know about customer service practices. I have worked in call centers. I know about auto-renewal. However, I never agreed to this.
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