Usacomplaints.com » Internet & Web » Complaint / Review: HotTubWorks.com - Stay away from this made in mexico business. #686152

Complaint / Review
HotTubWorks.com
Stay away from this "made in mexico" business

Positioned an order to get a spa cover. They gave me an order quantity. Required 3 months for that shipper to obtain it below in the "delivered day". It ended up to become the incorrect size. Reported to company, who subsequently stated my purchase quantity was another quantity and they created the address towards the specifications about the 2nd quantity and weren't likely to correct OUR issue. Submitted a problem using the BBB.organization repetition then lied towards the BBB by what happened. Avoid this "produced in mexico" company!


Offender: HotTubWorks.com

Country: USA
Site:

Category: Internet & Web

1 comment

March 28, 2016 01:43 PM
Dear Customer,

We are sorry to hear that you have experienced some issues with a spa cover order. Depending on how the order was placed each cover is made based on the measurements provided whether it was online or over the phone. Once again we apologize for the inconvenience.

Thank you,
-CS
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