Breakdown of what happened.
1). I purchased a product recently on excaliburfilms.com for $40.00 because they were the cheapest and the site said they were "In Stock". I then made sure I received 2 to 3 day shipping so that I could get it before I fly out.
2). 3 days past and the product still hasn't arrived. However, I wasn't rude and blamed myself at the time for not ordering it sooner.
3). 8 days past and the product still hasn't arrived. At this point something is seriously wrong so I decide to contact the company to find out what was going on.
4). 11 days past and the product still hasn't arrived. The companies phone number doesn't work, and they aren't replying to e-mails.
5). I then check my credit card statement and I see that they billed me and there is a $199.99 charge from NewEgg on my credit card statement which I never ordered.
Now I usually wouldn't blame a company for stealing someones credit card information and charging them for a NewEgg purchase, but here is the situation.
1). This is a brand new credit card number that was just issued to me the week prior to ordering
2). I have only charged this card once being to this company
3). On that same day I ordered, a new charge for $199.99 was charged
4). They are not communicating with me.
5). They never shipped the actual product I ordered out.
The conclusion here is excaliburfilms.com is not shipping any items but is stealing your credit card information. If it's not someone from their company, then there system is clearly breached and not secure. I would at all costs stay away from this company as they seem to be a scam.
Enjoy this complaint excaliburfilms.com because this is surely going to stop hundreds of people from buying from you. If you continue to try these stunts in the future, I will assure you that I will at all costs post on every single complaints site so I'd recommend that you try to resolve this with me before it gets worse.
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