Just got off the phone with my credit card company and AlertPay after a $10 cash advance charge appeared (along with misc $. 78 fees) that were not part of my payment confirmation page or my email confirmation. Ameriprise Credit Card company says the charges were a result of the transaction being sent as a 6012 code (cash advance) - AlertPay agrees the transaction was not a cash advance but sends that code and 'expects the credit card processing company to decide whether or not to add the charge.' After Ameriprise heard him say that she immediately offered to reverse the charges and recommended I not to business with AlertPay. They had no interest in helping fix the issue or in retaining my business. I wonder how many other people get these charges and don't find them on their statements. Stay away from AlertPay!
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