I won a Toshiba e740 PDA on EBay, auction number 3054473733. To summarize:
- the Toshiba e740 PDA arrived smashed and DOA.
- the manufacturer's box was crushed, but the carton in which the manufacturer's box was shipped from CSMarkets.com was undamaged, and no UPS 'repack' label was attached
- CSMarkets.com took almost 2 weeks to reply (despite the claim on their website that they "will reply to your enquiry within 24 hours")
- a UPS employee told me that CSMarkets had tried to receive compensation for shipping damage to the item before they had replied to me
- I returned the item per CSMarkets' instructions and UPS reports that the item was delivered
- CSMarkets claims the item was never returned, and has since failed to reply to my attempts to communicate
- three months since this issue arose, I have paid:
- once for the item
- once to have it shipped to me
- once to ship it back
And have received nothing in return
Dave
Squamish, British Columbia
Canada
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