Purchased acer1 netbook for xmas. Had 2 wks, screen broke. I was going to drop it grabbed screen by top of computer, now doesn't work. Contacted acer 3x to get a level 2 cust. Serv. Person in usa, could not give me a negotiated deal to have screen replaced. Cost is $99.00 plus shipping. Would not give me a supervisor or phone numbers of vp of marketing Mr. Mrobello or Acer Pres. Mr. Lanci. At first looking for a deal to get it fixed, now due to inconvenience and hastle I want it repaired for free. I think it has a cheap thin screen and should not have broken when grabbed. When I spoke to the level 2 tech (richard) #25324, he assured me that any complaints, go back to them in texas and the big shots never see them. I think that is poor customer service.
I think acer is too big and really doesn't care about taking care of their customers, because their products are soo cheap, and a new sucker is born every minute!
Not happy with Acer Computers USA
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