What they were selling was SEO (search engine optimization) for my website. I was promised that someone working on my project would be in touch to discuss it to get it off the ground. After 3 weeks there was still no communication with me about the work and when it would begin. When I did receive my first email it had no questions about my business or any plan about what they'd be doing... Only 6 keywords (none of which were appropriate). I wrote back that they would need to give me a statement that they are responsible for whatever work they do. They declined. And I told them emphatically that there would be no deal and I would not allow anyone to work on my web site unless they are responsible. After several more weeks and phone conversations they agreed.
The next step then was to discuss a plan and an appropriate keyword and I emailed 3 questions. They never answered my questions satisfactorily and I could not speak to who was assigned project manager Don' who was apparantly off on vacation. After a couple weeks waiting for this I gave up and fired them (for the 3rd and last time) for breach of basic agreement which included planning & communicating responsibility. (I copy below from their LinkedIn public description)
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