Usacomplaints.com » Internet & Web » Complaint / Review: Veterans Advantage - Ridiculous Customer Service/No Disclosure. #554501

Complaint / Review
Veterans Advantage
Ridiculous Customer Service/No Disclosure

I don't understand if other people has expertise with Experts Benefit (http://www.veteransadvantage.com/), but, I observed a cost on my charge card for $59.95 that used to do not approve. I named the client support quantity that was responded with a "John", a mono-talker. I told John that used to do not approve the charge whereupon he described the real history of the cost... Evidently I might have registered for anything this past year. After reading his clarification I described that I had been not worried about the real history, didn't need their support, and just needed the cost returned to my bill. This really is when John got a change for that douche. John the douche mentioned he might mail-me a box of data to accomplish. After returning the box the cost could be prepared to get a return. I told John the douche this wasn't appropriate which I merely needed a return. Double D then got powerful, but still in a monotone speech, he wouldn't provide me my reimbursement. I subsequently requested to keep in touch with the Doucheis boss to which he responded in a higher monotone speech, "no-you might not". I subsequently questioned him to inform me his title again and also to talk to his boss. Again, he explained, "no-you might not". I questioned his lastname and he explained it had been "none of my company". I subsequently requested, "have you been informing me that you're not likely to provide me a reimbursement and also you aren't likely to I would like to talk to a"? Then he monotonely stated, "you'll maintain". I waited a couple of minutes and also the phone was responded with a Gem who stated she was a boss. I described the problem to her and Johnis downright douchebaggedness and he or she decided to approach the reimbursement (within 24 hours). After I acquired off the telephone I had been still unnerved by John... Can't think I let that douchebag reach me like this... Therefore, I named their practices in Ct. After striking the expansion for that boss, the telephone was responded with a assistant who evidently understand who I had been by caller id. She established that the reimbursement had been prepared before I really could get two phrases out-of my mouth. I told this person who I needed to consult with somebody in government administration concerning the handling of my phone by John. She described the call was documented and they might evaluate the phone call. Understanding the phone was documented without my permission (PA and CT are two party permission claims) and there is no disclosure I discovered myself only a little angrier and also have today required a call-back from Mr. Scott Higgins, their boss. It ought to be mentioned that I don't care that that phone was documented, I'm really pleased it had been, I'm simply troubled using their insufficient disclosure.

Facts to check out.


Offender: Veterans Advantage

Country: USA   State: Pennsylvania
Site:

Category: Internet & Web

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google