Usacomplaints.com » Internet & Web » Complaint / Review: James Deans3RedLightFix.com - Sold me a product and said they would contact me within 48 hours if I contacted them with a problem. Product did NOT work and they Never contacted me at all. #527058

Complaint / Review
James Deans3RedLightFix.com
Sold me a product and said they would contact me within 48 hours if I contacted them with a problem. Product did NOT work and they Never contacted me at all

JamesDeans3RedLightsFix.com promises to show you how to fix your Xbox360 within one hour, using common tools, if you buy their downloadable instructions and videos for only $29.95. They also promise to get back to you withnin 48 hours if you have a problem and contact them.

I paid the fee and downloaded the instructions, which right away told me it was necessary to buy a special tube of cooling agent online, so of course I had to wait two days for that product to arrive. I read and reread the instructions and watched the videos several times to make sure I understood the instructions and could follow them, and then I performed the steps exactly as shown. The fix did not work.

I carefully retraced my steps and performed the "fix" again, and it did not work. At this point, I contacted the company, which was difficult because they warn you that the website will change and even though I put it under favorites, it kept showing up as "Cannot display webpage" so I had to type it in each time.

I then waited 48 hours, then 72, then 96, etc. They did not reply to my first, second, or third email and I had to contact the online bank service which processed my transaction. They did contact me and promised me a refund, but if it wasn't for my persistence I would've been completely taken.



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