Over a month ago i tried to order and XBOX 360 Elite from Thetatronics, advertised as new for $265.59 after shipping & tax & handling. Here is the url: http://www.thetatronics.com/xbox360elite120gbgameconsoleblack-p-270.html
After a few days of the order status being listed as "pending, " I emailed the company to find out when it would be arriving. I was emailed back twice, the first saying it would take 1-3 business days to put the order through and the second saying please allow 5-10 business days for receipt of your items.
A few days later the order status went from "Pending" to "Processing, " however it stayed at "Processing" for over a week, until finally it said "Processing 1 or more item (s) in your order are currently on back order." When i was notified of this I immediately emailed them asking to cancel my order because I was not notified that it was on backorder before ordering it.
After a few days with no response I emailed again, and this continued until I had email them multiple times. Finally, almost two weeks after I was told it was on backorder the order status was "canceled." Then they finally emailed me saying my money was not stolen and I would recieve my money in 1 billing cycle from the date of cancellation. It has been 1 month and not only have I not gotten my money back but they do not respond to my emails. Here is a copy of my order log:
08/30 Pending
09/04 Processing
/12 Processing 1 or more item (s) in your order are currently on back order
09/25 Canceled
I have the emails they sent me, and I was able to find the following information about a Thetatronics:
20417 HILLSIDE AVE Hollis, New York 11423 USA Phone: (646) 371-2373 http://dnb. Powerprofiles.com/profile/827618518/THETATRONICS-HOLLIS-NY
however I am unsure if it is related to the website.
0 comments