On 4/4/01 I bought an item from a PayPal user. Right after sending the money, he told me he did not have the product. I called PayPal instantly to get my money back. PayPal told me this transaction was labeled COMPLETE and that they were sorry, but they could not do anything about it. I was very angry over this and called back a second time, demanding to talk to security or something. They told me the same thing: this transaction is complete, and we cannot do anything about it. I told them that was too bad, I was calling my credit card company to have this transaction removed. They had nothing to say, and I hung up. I ended up getting my money back by the other PayPal user sending me money back through PayPal.
On 5/22/01 I sold an item to a PayPal user. Per their misleading and deceptive rules, I waited until the transaction said COMPLETED, and then I handed over the item.
On 5/24/01 PayPal contacted me by email, telling me they THINK there was fraud involved in my transaction and to tell them all about the transaction. I demanded they tell me what they were talking about. I demanded to know where the fraud was. Was I fraudulent?
A few days later I got a no-answer response. I finally called PayPal, demanding to know what was fraudulent: how, what, where, when. They told me they cannot tell me that information for security reasons. It is my money they are taking, and that information is QUITE due to me.
As far as I am concerned, there was no fraud, and they will not hand over information. According to PayPal's policies, it is QUITE apparent NOW that all transactions are REVERSIBLE for 30/60 days. Which means EVERY single transaction should NOT have ANYTHING delivered, because PayPal has the ultimate option to take your money from you. PayPal has the WORST customer service I have EVER experienced in my life. They refuse to listen, and they refuse to divulge information pertinent to me getting my money back and/or item.
All they know how to do is read from their idiot's handbook and then hang up. BEWARE of this company. It is NOT safe to use PayPal. They are a mob-style business.
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