Usacomplaints.com » Internet & Web » Complaint / Review: Traffic Geyser, Trafficgeyser.com, Trafficgeyser.net, Trafficgeyserseo.com, Kickstart Media - Less than professional, poor customer service, snooty attitude, unorganized. #410206

Complaint / Review
Traffic Geyser, Trafficgeyser.com, Trafficgeyser.net, Trafficgeyserseo.com, Kickstart Media
Less than professional, poor customer service, snooty attitude, unorganized

I have seldom had the dishonor of dealing with a company as incompetent as Traffic Geyser. The concept of their product is excellent but is marketed as something quick and easy, neither of which is close to being true.

I was curious and decided to signup for their free one-week trial (I later found out about the free 30 day trial) and had multiple problems from the start. The problems were made worse by slow response of their customer service and techinal support employees, only one of whom made any attempt to solve a problem.

After 6 days of trying to make sense of a disorganized web site and even worse training videos, I decided this was not a service worth $97 per month. I sent an email on the sixth day requesting cancellation of my account.

The following day, I received noticed that my credit card had been charged. Needless to say, I immediately emailed their billing department, where the sender has four options regarding the priority of the email: low, medium, high, and urgent. I sent one in the morning, marked high priority, and another in the afternoon, marked urgent. Two emails, two phone calls - NO RESPONSE!

A company that ignores the desires of a customer is a company that does not deserve my money. I could not recommend Traffic Geyser to any one under any circumstance.



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