I bought a plastic lettering device in the site cutterpros.com in November. After I obtained my cutter, there have been no directions and that I might contact the amount shown for tech support team and possibly it'd simply ring and band or be used in a style mail which was complete, which means you could not actually keep a note.
After weeks, I eventually got your hands on somebody plus they had delivered me a faulty key (USB cable) that was the main reason my program wasn't functioning. I'd to invest hours and hours speaking with their tech-support individuals looking to get the machine ready to go.
I eventually could obtain the program ready to go nevertheless there has been substantial lumps on the way. And each time I'd contact their tech-support, I'd simply obtain the run-around. I wound up needing to train myself just how to repair the problems simply because they were no aid.
Lately, my whole program has failed. I tried calling their tech-support people again and all-they did was attempt to get me off the telephone or inform me these were likely to make a move (that they would not wind up doing it). Kendall is allegedly the Tech-Support supervisor buts appears to lack any kind of tech support team ability whatsoever. She'd inform me something while another worker might inform me different things. She'd place the fault about the application organization and move me down for them.
Today, I'd to keep calling them simply to acquire some solutions to my concerns. Kendall became upset after I might inform her that her 'recommendations' weren't functioning. She'd deliver me links and packages and inform me they might repair the problem, but she cant actually determine exactly what the problem is! Then she really informs me that I'll likely have to obtain a new program and update anything since my device has ended per year old. No-where on the site does it suggest that you've to constantly update or purchase new devices, actually, its claims just the opposite. They state on the website they have these deals where you receive all you need to operate your cutter, some people cant actually deploy the program to actually start.
Their method of conducting business appears only a little questionable. If they're likely to maintain a business where they're promoting issues, they have to the the inner workings of every item and become ready to aid callers once they require support, not spend their time.
I told Kendall nowadays that I'd be confirming her and composing a rip off and her reaction was, 'then I'll perform a statement about your site.' Actual qualified. And why can you create a study about my website or company when you yourself have NEVER purchased something from me or employed my site? These would be the kind of people they've employed by their organization.
DoN't get something out of this organization simply because they have bad items, terrible customer-service with no techsupport.
0 comments