I've got 24 domains registered through GoDaddy.com and they're refusing me access to all of them.
On Nov. 15th 2008 I tried to log into my account and verify that the contact information on file was correct and up to date.
Their system told me that I didn't have any active domains.
I knew this was just a mistake, so I emailed GoDaddy support.
Their first response said that I had registered more than I account with them
and that was the reason for my problem. It went on to instruct me how to log in and
then link these accounts and take care of my problem.
I knew I didn't have more than 1 account, but I tried to do what they said anyway. When that failed I gathered all the information about my domains, and of course it showed that they were all registered under the same GoDaddy account.
I emailed them a list with the dates and account used to register each of the domains and asked them again to please correct their mistake and allow me access to them.
They replied back saying that I had canceled the registration of those domains on Sept. 18th. 2008 and in order to re-instate them, I would have to pay a fee of $90.89 each. ($2,181.36)
I couldn't believe what I was reading.
These jokers must be sniffing glue if they think
I'm going to give them over $2,000 for some domains that I've already bought!
I did cancel the paid parking contract I had with GoDaddy a while back, but I would never purposely cancel ownership of all my registered domains. What idiot would?!
If I didn't want them anymore, I just wouldn't re-new them.
They even claimed to have sent an email notifying me that my domains had been canceled
and if it was a mistake, I had 60 days to contact them and have them restored free
of charge. Of course they never sent that email, and when I asked for a copy of it,
they said that it was sent to the email address on file but they were unable to provide
me a copy. No big surprise, how could they give me a copy of something that doesn't exsist?
Of course I've filed a formal complaint with ICANN & the Arizona BBB.
I doubt anything will be done about it, but at least I tried.
Hard to believe I know, but it's all true... I've got their emails to prove it.
0 comments