Usacomplaints.com » Internet & Web » Complaint / Review: Google Ad-Words - Google Ad-Words. #356607

Complaint / Review
Google Ad-Words
Google Ad-Words

I'm being hijacked by Google.

I'm at my wits end-over this! This past year I worked to get a business and was requested by my chef to produce a Google ad words strategy and use Google Adsense on the webpage aswell. I produced the balances on Google and he employed his Charge Card to begin the Google Ad Words strategy. I quit the organization last March to begin my own personal company.

Though making my website for my company I decided we'd utilize Google Adsense on our site. And so I attempted to produce a distinct consideration in the one I created the prior year since I have had nothing related to that organization anymore. I obtained the next e-mail:

Thanks for the curiosity about Google AdSense. After researching your software, our professionals have discovered that it generally does not fulfill our plan requirements. Consequently, we're not able to take you into our plan.

We've particular guidelines in position that people think can help guarantee the potency of Google advertisements for the marketers in addition to for the companies. We review all marketers, and we arrange the best to decrease any software. Once we develop, we might discover that we're ready to increase our plan to more web-publishers having a broader number of content.

Take note that people may possibly not be ready to react to questions concerning the particular good reasons for our choice. Thanks for the comprehension.

Truly,

The Google AdSense Group

While you can easily see this mail doesn't describe why I'm being refused my software. I attempted once more to produce a merchant account and publish my website for evaluation. Again, I obtained the exact same notice. I replied for them and requested Why would you keep switching me along?

Many days later somebody responded in my experience declaring You curently have an Ad Sense consideration around. Therefore, used to do what the majority of US might do. I recorded into my prior consideration and edited the outdated information to replicate the brand new info. I updated my Tackle, Business Title even though I had been at it I did so exactly the same for that ad words campain. I actually transformed the Credit-Card info on apply for clear factors that I didn’t need my previous chef to become billed for my new company and obtain into difficulty for utilizing his Charge Card

I examined the quantity due about the consideration also it confirmed 0.76. I had been not unpleasant spending that quantity since it wasn't worth the trouble attempting to gather it. It got me another six months to accomplish my site where moment I had been having no issues operating the Google Adsense on my site using the new configurations.

The character of my company is periodic therefore approximately around Sept 20th I began to make an effort to operate Google ad words to create traffic on my site. It confirmed my consideration as Energetic for times but I had been receiving no traffic. All Google Produced reviews confirmed 0 thoughts and 0 ticks. I delivered a help e-mail requesting why? I obtained the next e-mail in response:

Thanks for the mail and that I apologize for that late response. I am aware that you're worried about the presence of the advertisement. Weve received notice from your own charge card organization that youve protested a fee for $430.25 on 12/24/07.

We think that you've obtained the service-we guaranteed which, by accepting to take part in the AdWords plan, you approved this cost. When you have grounds for protesting this cost, please let's understand. Normally, we plan to follow this cost together with your creditcard business.

Till we solve this, we've stopped your consideration so you don't accumulate extra costs.

Please answer this mail and let's understand why you questioned the cost (s) together with your creditcard business. We is prepared to tackle any concerns you might have concerning the AdWords support.

We recognize you selecting to market using the AdWords system. We anticipate solving this payment problem and resuming your strategies.

When you have extra questions, please visit our Help Center at https://adwords. Google.com/assistance to locate solutions to a lot of frequently asked questions. Or, try our Understanding Center at http://www.google.com/adwords/learningcenter / for home-paced classes that address the range of AdWords.

We anticipate offering you the most truly effective marketing available.

Truly,

Aswathy Maharaj

The Google AdWords Group

Obviously my prior Chef did a charge-back that I had been unacquainted with plus they wouldn't I would like to begin my own personal strategy. Therefore, I thought I'd clarify my scenario for them. Therefore, I came across a phone number on the web and named them. (888-2Google). The lady I talked with about the telephone was excellent and that I described my scenario to her. She explained she'd have somebody react to me quickly via email. This is actually the notice I received.

Thanks for calling Google AdWords recently. Per our dialogue regarding why you're not able to observe your advertisements, I've noticed an answer from our expert group.

Weve received notice from your own charge card organization that youve protested a fee for $430.25 on 12/24/07.

We think that you've obtained the service-we guaranteed which, by accepting to take part in the AdWords plan, you approved this cost. When you have grounds for protesting this cost, please let's understand. Normally, we plan to follow this cost together with your creditcard business.

Till we solve this, we've stopped your consideration so you don't accumulate extra costs.

Please answer this mail and let's understand why you questioned the cost (s) together with your creditcard business. We is prepared to tackle any concerns you might have concerning the AdWords support.

We recognize you selecting to market using the AdWords system. We anticipate solving this payment problem and resuming your strategies.

Really,

Shivani P.

The Google AdWords Group

And So I responded for them using the subsequent e-mail:

I currently resolved this once before.

I used to work with XXXX.com my employer asked me to produce a Google advertisement strategy and so I did. I'm no further with that organization by October. Google will not let me produce a separate consideration. I've attempted many times to begin A BRAND NEW google include consideration simply to be refused.

I dont understand how otherwise to say this, XXXX isn't or never was my company should you choose study on companies within the state-of Atlanta for XXXX you'll observe I don't possess the organization, in the event that you take a look at prior documents for payment for prior ad-words you'll begin to see the cost consideration isn't in my own name.

Please dont punish me for something which I've nothing related to! Let me begin my very own connection with you.

I've looked up the organization info for XXXX to show that I don't possess that organization. I've also incorporated the organization info for my company XYZ.com

(Because Of duration and Solitude I removed the connected Corporate Files that confirmed the homeowners of the prior company and my Corporate Files that exhibits I possess the brand new organization. The info I delivered to them might have been quickly confirmed about the Georgia Secretary of State Companies site.)

This Is Actually The email I obtained in reaction:

Thanks for the mail. Your AdWords Professionals have done a comprehensive analysis of one's consideration identification: 699-416-7533, and also have decided that you simply (or your company) preserved associated AdWords reports with cost problems. For privacy reasons, we're not able to reveal any info regarding these balances.

Because of The cost problems with these preceding balances, we're not able to take your marketing at the moment. Additionally, please be aware the link that's being marketed in the earlier account using the chargeback’s may be the same one as your account. You'll not be permitted to operate till it's solved.

Thanks for the assistance.

When you have extra questions, please visit our Help Center at https://adwords. Google.com/assistance to locate solutions to a lot of frequently asked questions. Or, try our Understanding Center at http://www.google.com/adwords/learningcenter / for home-paced classes that address the range of AdWords.

We anticipate offering you the most truly effective marketing available.

Truly,

Aswathy Maharaj

The Google AdWords Group

To that we responded:

Please be aware the link that's being marketed in the earlier account using the chargeback’s may be the same one as your account.

The URL I'm applying is XYZ.com - The link WHICH WAS getting used was XXX.com - I edited the link whenever you men pushed me to make use of the exact same consideration.

Again, do the particular study and you'll begin to see the urls aren't exactly the same. Did you actually consider the payment documents for that consideration? Did you consider the organization titles I provided?

Google is treating me REALLY unfairly over this problem. Your sluggish response-time has charge me-time and cash.

Clearly I've become really discouraged at this time.

I'm being tried by Google for somebody else’s steps. All I truly desired to do was begin my very own consideration and develop my very own status with Google. They're declining to permit me the capability to achieve this.

Can anybody available Support? I wouldn’t treatment so much if Google wasnt the key marketing choice on the web at the moment. I've attempted Yahoo’s Ad Words plan with hardly any success.


Offender: Google Ad-Words

Country: USA

Category: Internet & Web

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