Todays date is Septmeber 10
Roughly 2 1/2 weeks previously Hughesnet had the things they named an anomaly with among their satellites selected 93west, we were totally without online sites for around 4 complete times, when we eventually got the support heading again is was seriously impaired and nothing beats it had been prior to the event occurred.
I had been guaranteed by their impotent Asia customer support that Hughesnet was faithfully focusing on solving the issue and also the support is likely to be totally repaired, after about 3 months of the guarantee not visiting lighting, I returned in to the situation # Asia assistance farce, to determine when the problem might be solved.
I tried to describe towards the support repetition, that occasionally our download rates were only barely above a 56K dialup link, and thats not what we're spending money on, he assured me we'd possess the dilemma resolved prior to the telephone discussion was over, after an hour or so about the telephone he found the final outcome he was not likely to solve the problem, and that I cited back again to him his declaration showing me he was likely to solve the issue prior to the phone was over.
Then they advised me I'd to operate velocity tests for 3 nights to provide them a research to determine whether to send me to some greater supply to solve the issue, and following the 3 nights of operating the pace assessments, they employed these velocity tests to inform me there is nothing they might do since some times within the whole 3 nights of screening my download rate was appropriate and attributed the whole problem on the web being hectic at primary utilization occasions, which hughesnet offered no promise regarding strong web download speeds, which by The way in which isn't revealed on the Television advertisements.
We'd ancestry download rates prior to the issue using the satellite occurred, hence the main reason for this criticism is weare flat being scammed, weare not receiving what weare spending money on, yet others that make use of this support have to know this before you leap into anything thinking the TV ads which are simply not accurate, and that I have published pages of the pace checks to show it.
I'd like my download rates repaired, or reveal this in your new Television ads, not in superfine printing if its there-but striking printing therefore feasible new clients may assess that for themselves, it really was not revealed to my spouse and that I.
Also hughesnet customer support in India is just a laugh, its essentially scripted assistance, so when they go out of scripted recommendations your support has ended, whether your condition is solved or not, and just why are we contacting India for support for individuals in the united states???
Heres a number of my toughest download rates in kbs, 94,87, 94,92, 79,83, 87,88, now's that 25 occasions dialup as marketed, thats not really twice 56k, therefore believe hard about that prior to going hughesnet
Really angry, David Campbell
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