I purchased a magazine off of magazinedealsnow.com for a discounted price on Feb. 18. It took me 7 months to receive my first issue. I repeatedly contacted customer service at MagazineDealsNow.com and each time they informed me that it was on its way. On or about June 24, I emailed customer service at MagazineDealsNow.com and I asked for my subscription or a refund. I was never given the opportunity for a refund and Sally Barrington (customer service rep.) told me that the Publisher had rejected my order.
I then contacted the Publisher and they told me that it is rare for them to reject orders and there is no record of my order. I emailed Sally back and informed her of this. I asked again for a refund, but never was given a response from Sally regarding a refund. It is now September and I finally got my first issue. Although I am now receiving my first issue, I am dissatisfied with what had happened. Time had elapsed too much for me to dispute the charge with my credit card company 4 months later (in June). Due to my dissatisfaction, I filed a complaint with BBB.
Katy, the supervisor at Magazine Deals Now.com sent me an email and asked for the complaint to be removed from the BBB. I informed her that I as very dissatisfied with what transpired and told her that I would remove the complaint if the company provides me with compensation for my inconvenience. They offered me a measly $3.95 coupon towards another magazine issue. I replied back to Katy and informed her that $3.95 was not adequate compensation. I requested a reasonably comparable coupon towards a magazine or to have my existing subscription upgraded to a 2 year subscription.
When I receive evidence that the Publisher was received my order (either for a new subscription or an upgrade to a 2 year subscription), I would then remove my complaint. Katy said this was blackmail and voided my coupon! I feel that she provided poor customer service and in bad faith voided my coupon. You would think Magazinedealsnow.com would try and keep my business! Katy did not try and work with me whatsoever! How would I know I would ever receive the new magazine (using the coupon)? They could just void my coupon (like Katy just did today) and take my money! I wouldn't be able to dispute the charge in the event that I purchased a new magazine using the coupon because it would well exceed a disputed charge time frame!
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