Usacomplaints.com » Internet & Web » Complaint / Review: Web.com - Closing tickets and not resolving them!. #305571

Complaint / Review
Web.com
Closing tickets and not resolving them!

Exactly what a headache. I'd a merchant account with Interland and had several issues however they set them in a reasonable fashion. I'd an ecommerce website with shopping cart software, continuous contact etc. I had been ready to place 500 images on at the same time. While Web.com got over. Our website would not fill with 300 pictures onto it. They explained I really could just have 200 pictures onto it. They spoke me into performing the Miva Merchant part of October. They renamed my previous website as... Cancel.com and my new website was simply.com. I visited remove my pictures and hook them up to my new website. Well, they removed my pictures on my finish nevertheless when you entered my website you can see my website. I really could not enter the website to create modifications on my stock. Actually. They'd no idea just how to put up the Miva Merchant account. I fought attempting to set this up and lastly quit. Ok good. When somebody recorded into my site they really were attached to my previous. Cancel.com website. Which was good till I began operating from the garments which were on the website and individuals held spending money on them through Paypal.

Issue Number 2 - Web.com was getting me $105.00 for my previous site, that was along on my finish and $79.00 for my new site that was not really a functional site. These were speaking out a car pull from my bank card. And so I ended the car pull and got behind about 2 weeks. They named me and explained that I really could obtain a reimbursement easily created a cost of $79.00. I told them why must I create another $79.00 cost after I've been spending $184.00 per month for just two non-operating sites?

Issue # 3 They decided to provide me back my cash about the. Cancel.com website, that we was spending $105. Monthly for. Once they explained what my credit stability was ($470) it had been for that Miva Merchant website which was $79.00 monthly. They received out $158.00 for just two weeks of website hosting that I had been behind on. WHAT WEBSITE HOSTING??? THAT'S WHAT MY COMPLAINT WAS.

I opened a solution and informed them I needed a complete credit for both websites dating back to to March. This totaled $1104.00 as well as for them to stop my site. They shut the solution and stated that these were sorry that used to donot desire to be a Web.com client any more. And when I'd every other concerns to reopen the solution. I tried and my domainname was eliminated and so I could not enter their website to reopen the solution. I named them-and you know what??? I've another open solution.

Since October, each time I popped a solution, they'd shut it and never solve the issue. I kept calling tech-support plus they were all in the Philappines and had no idea what I had been referring to. They'd change the solution to tech-support and stated they'd return to me within 48 hours. Nothing actually got solved they'd simply shut the solution again. I'd reopen it plus they might shut it.


Offender: Web.com

Country: USA   State: Georgia
Site:

Category: Internet & Web

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