On Sat May 10 at 2:20 PM PST I placed an order on 1800flowers.com
I received an order confirmation email that everything was set to delivered.
On Sun May 11 (Mother's Day), no delivery was made.
Certainly I was very disappointed but even more so that they DID NOT call or email me. I called 1800flowers at 1-800-468-1141 at approximately 6pm PST and reached an automated telephone machine that said due to high volumes they could not take my call goodbye. I also sent an
I had to manually call on May 12 and complain. They apologized and said they were overloaded. They gave me my money back but didn't offer any other solution. They would not give a free courtesy delivery of flowers or any other compensation.
In summary, the facts are:
1) Order was placed one day in advance on May 10
2) I received an order confirmation, no problems with delivery May 11
3) No email, no phone call was made on May 10 or May 11. If they had made any attempt whatsoever to contact me, I could have made other arrangements. I called my mom at 6pm PST and of course it was too late for me to make any other order.
4) They were too busy to take my phone call or respond to my email on May 11. I could not leave a message.
5) I had to manually call to get a refund.
6) They would not give me a courtesy flower delivery for my trouble.
7) They said plenty of other
8) When I asked why they took my money, gave me an order confirmation but did not deliver or attempt to contact me, they had no answer.
DO NOT ORDER FROM 1800flowers.com if you have any expectation of your order going through. They will take your money, and give you nothing but empty promises. Furthermore, their customer service will do nothing but return your money.
Take your business elsewhere to begin with. I never had any problems with FTD.com
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