I have been writing with Tiger for the last two months. I ordered a barebone kit and a monitor for a total of 968.37 with 205 in rebates due. They will not refund my rebates that are du. The time frame lapsed due to incorrect product shipped and missing parts. I haev fought with them since April 9.
After trying to contact the 800 number I spoke with a rep that I explained my situation to. He asked to place me on hold to speak with his manager. I wasnt on hold more the 30 seconds and he came back on saying were not giving you the rebates so ship the computer back. How can you tell a situation in that short of time??? He didnt talk to his supervisor he put me on hold and talk to the person next to him.
Okay fine I talked to my IT person and he said fine tell them we are shipping it back not taking it apart. That was done on April 18. Finally got a response to day saying and I quote:
Dear Valued Customer:
Unfortunately, we are not able to process this request. We apologize for the inconvenience.
Thank you for visiting our website. We at Tiger Direct appreciate your business. If you have further inquiries and reply to this email, please make sure to include your entire message, so we can address it appropriately.
Sincerely,
Rachael
TigerDirect.com Web Response
I have spent over 10,000 with this company and they cant give me my 205 rebate. I have filed a report with the BBB but from what it states tiger direct doesnt respond.
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