I placed a 50cc quad and helmet on layaway for my 8-year-old son's ONLY Christmas gift. I put $150.00 down on it. They told me to pay it off on 12/6 to insure Christmas delivery. I called on 12/6 and spoke to Jay. Paid the quad off and was told it would ship in a couple days.
Called a couple different times to get a tracking number. Finally got one and DHL said that they received the billing information on 12/15 with an expected delivery date of 12/21... Cutting it close but ok.
On 12/21, no quad and DHL had the same message on their website "billing information received". I called Jay back at Legion Global. He said that sometimes DHL doesn't scan the package when they pick it up and to call them. I did and they said that they packages are all tracked from the time they are picked up to the time they are dropped off and everywhere in between.
Hmmm... Called Legion Global back. Got a guy named Ryan. He said that he didn't know what was going on and he would call me back. He never did. I called back again and spoke to someone else. Finally Ryan gave me the number to the supplier.
I spoke to Mr. Jing and he said that the quad had been out of stock for quite some time and Legion Global never sent payment to them for this particular quad. I called Legion Global BACK (in tears by the way). Jay said he may have one at their New Jersey distribution center. My husband had to call HIM the next day (the 22nd) and Jay said they had no more there either.
My husband asked for a refund. Jay said that accounting wouldn't be in until the 26th. Called on the 26th and was told, by Jay of course, that the refund was being processed and it would only take a couple days. Now, between the 22nd and 26th, I had to find additional funds (since Legion Global still had my $450) to get my son Christmas gifts.
I called again on 12/30 and Jay said the refund was still in process and it would only be a couple more days. Nope. Called again today, JANUARY 2, and he told me that it should only be a couple more days. I have no quad, no $450 and my son had a crappy Christmas.
It is rediculously difficult to get in touch with anyone at this company because they either stick you on hold for an HOUR (from first hand experience), tell you they are going to call back (again from first hand experience) or put a recording on saying that they are all busy (yep, first hand experience yet again).
I do NOT recommend ever purchasing from this company. The BBB has anywhere from 14 to 48 complaints (depending on how you type their name in because it seems they are under quite a few different ones)... Not one satisfactory rating, no matter how it's typed in.
I plan on contacting as many local news channels as I can and the BBB. I also intend on getting an attorney if my refund isn't in my account by the close of business on January 4th.
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