I agree with all the complaints here regarding the high handed attitude of Stores Online.
I signed up for 6 packages last year April after attending a hyped up seminar in Singapore. The total package cost me $5,000.00. I couldn't pay the whole lot in one go, so I decided on a first down payment of $3,400.00, and had the balance paid by instalment via the credit card.
However, after a couple of months, I realised that I wasn't getting my money's worth, and wanted to cancel the package.
There was no way for me to reach anybody in Stores Online: the only online help was their so-called help desk, which, I believe was an out-sourced company somewhere in the Philippines.
(I recognised the slang). That doesn't matter. I wrote into this help desk called [email protected] to voice my dissatisfaction, and demanded to have my package cancelled. Of course this people were not in a position to grant me that: they had to check with their masters at Stores Online.
A couple of days later, somebody from Stores Online called me. I explained the same thing to him. The only was out, he said, was for me to re-sell my package to somebody else. Now, why would I want to sell these to my friends or relatives if I find this of no use at all.
I decided to cancel my credit card account just to stop them from continuing their deductions of the instalments.
What I learned then, was that, Stores Online had actually got another company billing me, a company called Duvera Financial. That means, Stores Online has actually got the payment already, and it was Duvera Financial that I was owing the money. Too bad, I did not sign any contract with Duvera, but they were coming after me strong to collect., with warnings of law suits. Wrote back to them that I actually had written in to Stores Online helpl desk to cancel my package, as I found it over priced, and not to my satisfaction. I got no reply from them on this. But their letters on demand and threats of suit kept coming in. When I stopped my payments, I was owing them about $5,000.00.
Theiur latest letter of demand, this time from another collection company called Vengroff, Williams and Associates, Inc. Was for $6,431.00. How on earth did the amount sudden go up by another $1,000.00?
What can victims like us be protected against such bad business practice?
Laurence
Singapore
Singapore
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