Well I am getting really mad now. I have been trying to get a hold of Incentive reward center for the past 3 weeks to get them to update my last requirement for a 40 Gig Ipod. I fulfilled my Discover Card Clear Platinum more 5 weeks ago. I actually paid the bill last week.
I called the first day and it the machine said that they would return my call in 3-5 business days. I waited 5 days and didn't hear anything.
After that I have either called or left an e-mail on their contact us link at least once a day since. I have been polite, frustrated and angry. None of the message have worked.
I have filed a complaint with the state of Florida and have not heard anything back yet from anyone.
Needless to say I am very disappointed in the entire situation. What gets my goat more than anything is that my best friend did the process with no problems and got his Ipod with no problems. He also sent a picture of himself with the ipod and got 50 dollars back. Another friend started the process after I was done with all of my offers and has mailed in his voucher.
This is the worst customer service that I have ever experienced. It amazes me that the company's that are working with this company are still with them.
If anyone has any ideas that could help, I am open. Their terms and & conditions state that you have 90 days to get everything fulfilled and get your redemtion voucher to them.in two weeks, I will be there.
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