I got a container of Eucerin Product back again to the shop I bought it from (Walgreens Drugstore found on Perris Blvd within the town of Moreno Valley, Ca.). Used to donot possess the unique bill with me (could not think it is) then when I joined the shop I instantly informed the worker (Irene, in my opinion) close to the entry that I had been just getting it back again to do an exchange to get a diverse product, as this manufacturer wasn't sufficient for my requirements. It'd not been employed. Irene stated just the supervisor might approve an exchange and thus she named him around. Their name was Sergio Ramero. He seemed carefully in the container I'd introduced after which strolled away, without clarification, to determine if he might find exactly the same container about the shop rack. Before arriving back in my experience then he went right into a back office using the container. While he delivered a couple of minutes later (btw, I'd no idea where he went or what he was performing) his perspective was he could not warrant providing mean change since, based on him, that item hadn't been offered in his shop for that previous month. I told him that that could be accurate since I did so, actually, buy it roughly per month before. We did not differ about this, nevertheless, he also stated that he wasn't likely to do the trade since he could not tell that it had been actually bought in "his" shop. I expected him to merely check the UPC code or additional club-coded info on the container to be able to confirm the item originated from "his" shop. He explained, in no uncertain conditions, actually, angrily, he would not which there is no info on the container that would show it actually originated from Walgreens. At that stage I subsequently provided my charge card that I employed for the initial purchase to be able to attempt following Walgreens program as a means of confirming the purchase and he explained again "no", that Walgreens is not a Goal-kind procedure that may do that. Right now I'd become disappointed at not just his reactions, but his attitude, his attitude towards me, and his general insufficient client-focused abilities. He simply did not understand the idea that I had been there, like a client, (I currently had many products I had been thinking about buying before his participation) whose purchase not just impact Walgreens' monetary bottom line, but that I had been ultimately adding to their own income and advantages. He lastly, with a good deal of consternation, stated he'd provide me a 'shop-credit' for that container I had been returning, and that I subsequently informed him that the credit was exactly the same in my experience being an change, that was all I needed to complete at first! He never got it!!! After I told him that and questioned why he was being as belligerent as he was, then he transformed his brain about providing me the shop-credit and explained to consider the container to a different Walgreens of course if I'd an issue with him I ought to return and inform it to his chef, the store manager. He was obvious he wouldn't, under any conditions, let me do any type of trade in "his" shop. I importance "his" since he was fairly determined he was the "chef" also it was "his" shop, which things occurred there based on his influence. So depressing! I really hope that Walgreens or somebody related to Walgreens, possibly included in corporate administration, corporate customer support, or any stakeholders in Walgreens does not consider this criticism gently. This person Sergio, isn't performing the title of the company worthwhile using the perspective he exhibited in my experience today. I'm certain that from what I experienced nowadays, that I'm NOT the only real Walgreens client within our region that has had the catastrophe of coping with Sergio and contains quit the shop with nothing significantly less than a poor style within their mouth due to it. Our expertise also left me feeling like he believed I had been a typical offender attempting to con the shop... Also bad that his people skills are as missing because they are. As customers, we arrived at shops like Walgreens to invest difficult-acquired cash on products provided and anticipate atleast to become handled like we are valued. Nowadays Walgreens did not treat me just like a respected client... With a Rite Aid, A CVS along with a Costco along with a Mike's Membership all inside a distance of the specific Walgreens, the option is fairly simple to NOT go back to this Walgreens for-anything, particularly if this means operating into an attitude such as the one exhibited by Sergio Ramero...
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