9-3 I asked for a full refund ASAP because I have done my best to work through the problems I have experienced but now that I have started voicing my concerns I have found I am not the only one with issues with American Laser Centers.
First, I referred 2 people to American Laser Centers and I have not received 1 referral fee of $250. I was told in April to call the Referral Program Number 877-252-4006 and they said the fee had not been sent out but it was coming soon. I called several more times until in August I was told by the new manager $250 was sent out in March. I called the Referral Program Number and they too changed their story though I received nothing. They lied to me.
Also, I did not pay for services until I was told by the manager that I would be given a referral fee for signing up my daughter. Then I was told my daughter came in before me so I could not receive a referral fee for her but that was not true. My daughter has no money and could not come in before me when it was my money that paid her bill. I saw the ad on Facebook and I made an appointment in Ft Lauderdale and I referred my daughter. They lied to me.
Now if 1 referral fee was a problem I might not have a problem but I handed out at least 20 referral cards and the 2 referrals that I confirmed paid for service were not honored with me receiving $250.
At the same time I have been trying to be patient with the process but my daughter, my friend and I all believe we have more facial hair after 4 months of treatment than we had before treatment. We have different technicians every time we come and we are given different settings each time too. Then Lorie, the temp manager, told me it can take up to 2 years for us to get 100% removal. Other laser removal businesses say it takes 4 to 6 treatments max. I am not happy with, making appointments, paying and receiving no results. They lied to me.
Additionally, my referral, feels she has more hair then before treatments and she was receiving electrolysis before I referred her to American Laser Centers. She was burned, has a scare and has not been satisfied with general results for any of the services she has paid for and received.
When Yvette came by to complain to the new manager, the manager tried to ignore the complaints. Yvette was insistent and did manage to be heard and other customers heard too. So Yvette met Des, with the same complaints as well. Yvette submitted complaints on Jun 9th and July 27th. They lied to them too and we have had the same experiences, bad services promises not kept and only ting we have lost is our money.
Because I have been doing research and a technician told me I may never see any results because the machines dont work well for some people I do not feel I will ever get complete Laser Hair removal from American Laser Centers. Therefore I am requesting a full refund.
I saw an on line article in the (c) 2006 South Florida Sun-Sentinel by correspondent Barbara Hijek which said.
“A study by Dr. Kathleen Gilmore, national medical director for American Laser Centers, found problems occur rarely _ fewer that one-tenth of 1 percent of all cases. The findings were presented at a meeting of the American Society for Laser Medicine and Surgery.”
If there are so few problems American Laser Centers should provide refunds for the rear 4 people to complain but they have refused to refund any of our money so we have filed fraud complaints with our credit card companies. All we wanted was quality hair removal. All they have done is taken our money and wasted our time while making our hair growth worse.
Summary, bad service, burns, no referral fees, different technicians each appointment, no results and lied to by management all adds up to fraud! I read this "American Laser Centers has recently changed ownership and we would like to ask you to please contact our newly expanded customer service department regarding your issue at (877) 252. Allen & I sent them emails to [email protected] www.americanlaser.com but they refuse to refund my money. So I will spend the time I would have take for appointments to pass out complaint summaries to American Laser Customers to see how they really feel about American Laser Centers. I cant just let them continue to rip people off.
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