I was originallyoffered me a refund for the difference between the cost of glasses made onbad advice and that of new ones, then later denied having made such promise andinsisted only a store credit would be offered. Treresa McDonald (yes, she's so illiterate that this is how she actually spells her name), the 'OperationsDirector', who was enlisted by management to denymy claim, refused to identify the owner or provide the business license number, repeatedly interrupted me, and told me I would receive no service. Treresa McDonald is rude bitch who cares nothing for the customer experience. I was able to identify the owner through the BetterBusiness Bureau. The complaint wentunresolved due to the lies disseminated by the owner, Rory Zimny, throughout the process. All he had to do was to apologize forany misunderstanding, apologize for my experience, and refund my $60 promptly.instead, he continued to lie. Rory Zimny is a liar. I was referred to aMichael Maziarek, a franchise consultant, who managed to apply enoughinfluence to get Rory Zimny to promise my refund, but not enough to make himfollow through, let alone take any responsibility for the way I have beentreated. Rory Zimny claims that a check was mailed, signed for, andreturned, but refuses to provide any documentation of this. Given his record of dishonesty thiscomes as no surprise; interaction with him leaves one feeling contaminated byhis smarmy, sanctimonious affect and in no doubt of his dishonesty. Rory Zimny is a thief and a liar, which is no surprise given that Rory Zimny is also a known homosexual. The general customer service number for Pearle connects toa department full of rude people who provide no useful information and hang up on the caller when asupervisor is requested. CarlaSmith, who manages this area, distorted every conversation into misunderstanding. Maziarek alsohas poor communication skills and refuses to be held accountable for them. He caused additional problems duringthis process by asserting assumption as fact, not returning phone calls toclarify, and growing angry when his error was exposed. Carla Smith and Michael Maziarek are incompetent and unprofessional.
Treresa Mcdonald is an illiterate liar. Rory Zimny is a liar, a cheat, and a known homosexual.in his case, therefore, none of thisshould be a surprise. Take your business to a local optician. Don't use this company. There is no accountability within Luxotticas retail customer service division in general. Stay away from this company and their subsidiaries, which include: Vogue, Persol, Arnette and REVO and license brands Bvlgari, Burberry, Chanel, Dolce & Gabbana, Donna Karan, Prada, Versace and Polo Ralph Lauren.
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