I closed a-one year gym membership contract in May using the Platinum's Gymnasium in Hollywood, Fl. I named to stop the account at first of 2010 (early), they appeared my title up within their program plus they recommended me that I closed to get a year and that I wasn’t in a position to stop prior to the agreement was up.in those days, additionally they recommended me that I'd no further be charged after April. I recognized when I closed a-one year contract and said not a problem. Subsequently, I had been amazed after I realized that I had been charged for May and July on my charge card. I called once more and was recommended for that very first time that it'dnot be stop instantly which my membership is on "constant" period till I advised them that I no further needed the account. I indicated that I didn’t need the account when I currently closed up for LA Exercise and was informed formerly that I'd no further be charged once my year was up. I experimented with stop the account then and there. I was subsequently advised that I'd need to are available in to signal termination documents and that I was not ready to complete something within the telephone. At this time, I told them that I've been remaining in West Palm Beach for that summertime which I'd a frantic work and college routine. They apologized but still insisted that I are available in towards the gymnasium, they never specified that I'd in the future in on the particular day or period. Therefore, I arrived to Platinumis gymnasium on 6/26 at 12:30PM to discover that I had beennot ready to merely stop my account. I had been recommended that I'd need to are available in and talk to the overall director between Mon-Friday 1-6 PM. I once more discussed that I function between that time framework and was keeping far-away for that summertime which it'd be difficult for me personally in the future between that point. They did not provide any help, didn’t allow me indication termination documents, and that I feel like they simply wish to maintain billing me. The team passed me the GMis business-card using the title Ken Rothschild and published 1-6PM onto it and explained that she wasn’t in a position to aid me which I'd need to consult with him straight. She subsequently actually explained that it'd consider one more thirty days and that I might additionally get a termination charge. I'm fed up with being provided the run-around and want to get my money-back from May and July when I didn't make use of the account and that I was continually misinformed by their sales team. I'm spending money on two gyms simultaneously and also the gym provides no help and will not I would like to stop my account! This entire point reaches a place where it’s getting absurd so that as an individual within the customer support business, this really is just terrible!
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