I signed up for laser treatments. When I had first one, technician told me the machine she was using was not newest laser like they advertised on their website. I specifically stated that viewing this video brought me to the facility when I had first meeting. The second time I had treatment, the technician didnt even want to do the treatment on me. It got me thinking about my whole experience there. Microderm treatments are very fast. You dont change clothes and put on a robe, they dont protect your hair and ears and put a sheet over you so the grit and dust does not fly everywhere. They only protect your eyes. You lie down in your clothes like an exam room table on the same covering everyone else lies on. I never saw it changed. They do it in about 15 minutes. You like will not get cooling mask after. I had to go into the bathroom and wash face and neck to get the grit off. At the Fountain spa or other places it can take 45 minutes and you get nicely cleansed before and a nice mask after and you really feel pampered. Here you are in and out before you know it.
I decided to have puffy undereyes done... You would think after the experience so far I would never agree to have surgery... But did it. Was told I would look refreshed and great after 2 weeks. Folks would think I had been on vacation. Right after surgery I looked frightening. My lower lids were turned inside out and outter corner of eyes were pulled down. I didnt leave my house for months because it looked so bad. No way anyone can heal from that in 2 weeks. Today I still have problems with eyes drooping and sometimes the muscles in my face seize up and I look like I had a stroke.
I complained about my whole experience and stated I wanted refund as I would not return. Sales person implored that I give them one more chance and she set up meeting with a technician I had never seen before that used a laser I had not see before. I was "guaranteed" this would work in 10 monthly sessions. She gave me "test" under one arm and promised I would see results. I did not. Not surprising because every step of the way they cannot deliver what they promise.
I informed them I would not be coming back and wanted refund. It took second email to get response. The sent me copies of all paperwork I signed (which they do not give you initially) but told me in email response that "they do not give refunds"... Even when THEY screw up. Even when THEIR OWN technician does not want to do the laser treatment I signed up for. The fact that they had this other kind of laser that they brought out at 11th hour when I complained about my unsatisfactory experience means at the time I signed up they had no idea what would work on me and what would not. They would have never shown me this other machine had I not complained.
Long story short, there is a reason they make you sign paperwork that you will not get money back for any reason. They would never do any business otherwise. They promise you the moon. They never tell the truth that they are not using the latest and some techniques may not work for you or the downside of surgery. Even when their own technician does not want to work on you will they give your money back. Even after botched surgery will they refund your money. So you are better off going to someone reputable. If they do a good job and what to satisfy their customers they will not have policy that they will keep you money no matter how poor a job they do. And with this policy, they have no incentive to really be a quality spa and offer quality services.
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