I have read several other complaints against GNS. I, too, thought I was dealing with a good company.
I ordered the sample Acai Berry from them and several months later I got a message on my voice mail that if I didn't call their customer service number and make arrangements to pay $79.90 it would be turned over to collections. Problem is I didn't remember ordering from GNS. I did order a sample from someone, but I didn't see anything on website saying it was GNS.
I originally found a link to order Acia Berry through a link from Oprah's website. When I went online to try to find a GNS number to call since the guy who left me the message didn't leave a call back number I couldn't find them by googling GNS. I finally found them through an acronym site.
I asked the c.S. Rep why they supposedly sent me the full order without first charging my account like they did for the sample. She said they didn't have to since they had sent me the sample—that they treat it like a pre-approved order. She also said I had a bill in the sample envelope that stated I would be sent a full order and billed for it. There was no bill in the sample envelope. She sent me via email a copy of said invoice. According to one place on the invoice they would ship me a supply of Acai Berry on Feb. 26.in another spot it said my credit card would be billed $79.90 on Feb. 22l.. Now, If they don't pre-charge the $79.90 like the customer service rep told me via phone why does the bill say otherwise???
The order form on their web site had no warning about this practice of automatically sending out full orders. When you read "free sample" don't fall for it.
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