Usacomplaints.com » Health & Medicine » Complaint / Review: Humana - Terrible company. #413462

Complaint / Review
Humana
Terrible company

About 6 months before, my spouseis organization changed from United Health to Humana medical insurance. The very first thing I did so was visit Humana's site to ensure our householdis physicians - my boyis pediatrician, my OB/GYN, and our family dentist - were in Humana's community. I actually loved our physicians, I Would completed lots of study to find the greatest types, and used to do not need to alter.

Our child's pediatrician was alone that did not appear about the community listing. I named their office environment to determine why they did not consider Humana. They stated they used-to go, but had an extremely difficult time gathering from their website. They stated Humana had a routine of instantly spending the doctor significantly less than the agreed upon quantity to get a support, after which producing the physician's workplace leap through hoops to obtain the remainder of the cash. They stated once they did shell out, it took forever to obtain a check, and frequently needed numerous state submissions. Plus they stated Humana declined to cover exactly what the physician regarded as routine care to get a kid, including some vaccines and tests, and they nit-selected every graph within an energy to obtain out-of spending money on treatment. They stated their connection with Humana surely got to the purpose that it had beennot worthwhile anymore, so that they slipped them. So that as dissatisfied when I was, I can not say I blame them.

And So I visited Humana's site and discovered a pediatric center that's within their community. I went there and that I hated it. It had been obviously an poor service and poor quality of treatment when compared with my previous physician. And that I was much more discouraged when, per monthapproximately later, I acquired a statement within the email for $104 in the physician's office. Evidently Humana had compensated just $34 of my boyis 15-month nicely-kid check up. I named Humana to inform them there should have been some error. They stated they just settled a little proportion of the state since I visited an out-of-community physician. I stated, 'No, really, the only real cause I also realize that physician exists is basically because I came across them IN YOUR site.'

After placing me on-hold for over 10 moments, they returned on and explained the center I'd attended was in network, however the specific physician I noticed wasn't. I expected them how on the planet I, like a customer, am designed to realize that wish center is in network does not mean the person physicians are. After much, much, much backwards and forwards, they decided to resubmit the state and spend it. They served like these were doing me the largest benefit within the world, and held worrying this is just a one time ONLY exclusion these were producing for me personally. Gee, thanks jerks.

Shortly next, my partner visited observe our householdis dentist, which was in network. Humana taken care of his whole check up, not a problem. He did not have to pay a co pay. Fourteen days - yes, precisely a fortnight - later, I visited the exact same physician and got exactly the same check up and x rays. After I completed the visit and visited take a look at, work supervisor advised me that I owed them $280. I advised HER that I'd dental insurance - listed here is my card, that we've previously proven you when I arrived in.

She stated, 'Oh, I imagine they did not let you know we-don't consider Humana anymore.' I stated, 'What're you referring to? My partner was simply below fourteen days before and also you got our insurance SUBSEQUENTLY.' She was excellent, but she explained they'd experienced contract discussions with Humana for weeks and maynot achieve an arrangement. The dentist had required a little and program escalation in costs, and Humana had bluntly declined. She stated the total amount these were prepared to pay wouldn't actually, sometimes, protect the dentist's expenses. I informed her I declined to pay for, given that they must have explained after I strolled in and confirmed them my card they no further take Humana.

I called Humana to demonstration and got nowhere. They stated it had been my obligation to understand if the dentist was in network. Evidently I ought to have examined to ensure the dentist was still in network right before I strolled out the doorway to visit the visit. Examining before I CREATED the visit was not adequate. Therefore today the $280 is in limbo, with me, the dentist, and Humana declining to move.

Following The dentist event, I believed it may be a good idea to return to Humana's site and make certain every physician within the condition hadnot slipped them. I had been particularly concerned about dropping my OB/GYN. I'd proven an excellent connection together within my first maternity, and that I felt confident with the notion of potential pregnancies understanding I'd maintain their great hands. Then when I ripped up a summary of in network OB/GYNs in my own region, my stomach decreased.

Not just was my physician not about the listing anymore, but you will find just three physicians in my own whole region that consider Humana. And that I do not live-out within the boondocks, I reside in Raleigh! For assessmentis benefit, I returned to United Healthcare's site to pull-up a summary of their in network OB/GYNs in my own region, and got a note that I'd have to filter my research requirements since my research had delivered over 300 physicians. 3 hundred. Humana provides three physicians, none which is significantly less than 40 units from my home, and just one which provides infants in the clinic best to me. I named my OB/GYN's workplace to discover extra information about why they decreased Humana and... Well, right now you are able to you know what they said.

A week ago, I woke up in the centre of the night time with terrible lower abdominal pains. I began to be concerned that it had been anything severe, since I have really seldom have any abdominal or gynecological problems. Then I believed, 'it will be ok, since if this still affects each morning, I Will simply contact my gynecologist.' After which I appreciated that, because of Humana, for several intents and reasons I actually donot have a gynecologist. Or perhaps a dentist. Or perhaps a pediatrician. Or worthwhile alternative options available THAT take my insurance. It had been a frightening sensation. I suppose this is exactly what it is prefer to have no medical health insurance whatsoever.

Therefore weare looking around to get a medical health insurance strategy that we'll need to buy outofpocket. It'll be expensive greater than we purchase Humana through my spouseis organization, but we are prepared to purchase reassurance.


Offender: Humana

Country: USA   State: Kentucky   City: Louisville
Site:

Category: Health & Medicine

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