A few years ago my then young-teen daughter purchased an exercise video program with my permission. When it arrived, apparently it also contained one or more weight-loss patches from an elusive company. When I discovered this, and asked my daughter if she knew that she had ordered these as well, she said, "No, " and so I told her to not use the patch (es) as we did not know what they contained for active ingredients.
Using my credit card statement, I tried to contact the company to ask them to authorize a return of the initial shipment; there was no way to contact the company, and we continued to receive SEVERAL patches in a non-descript, no return address envelope (and of course my credit card continued to be charged). Somehow, over the course of many months, I was able to obtain the name of the company (I think I had not opened the patches as I did not want to be unable to return them—inside must have been where I located an address or phone number). I was able to get, after much discussion whereby I asked for a manager or "higher-up" to no avail, an authorization to return a few of the unopened patches, but this fellow representing DermFx said he could not authorize the return/$refund of more than those... That I would have to wait until they processed the initial return and then pursue this again later. Well, it has been much later, and unable to contact this company with the same method I had used previously, I decided to do a web search and came upon all these other complaints and reports similar to mine.
Please help me to resolve this. I have over $400. Worth of a product that should never have been sent to us, and cannot seem to return; ultimately, whatever is in this product could be harmful to the health of the wearer, and this company has taken advantage of naive, vulnerable young women (and men?). This must be resolved to send a message!
0 comments