Complaint / review text:
Our Doctor has sent a medical prenatal test (FSH, TSH, etc) to Quest Diagnostics. We have receive a $2000 invoice to pay in 4 weeks... Our Insurance company should cover for those test and told us to call QuestDiagnostics to correct that mistake. Then, the Ping-Pong game started.
Over the phone Quest Diagnostics told us that they will get in contact with Blue Cross and should fix the billing problem soon, but they never did it... Still, we are receiving since 6 months invoices with the same $2000 bill... We have call the insurance company which told us that it is the fault of Quest Diagnostics for not specifying and changing for a corrected bill. Then, we have call Quest Diagnostics and are still playing the Ping-Pong game.
To make a long story short, Quest Diagnostic likes to send you invoice to pay as soon as possible and they are not linked or in contact with Health Insurance Company. Worst company in diagnostics for billing and they do not have a real address, just a PO Box in Arizona.
Los Angeles, California