We were simply attached by a web-based organization named Cymax. We bought a table and hutch collection for around $1,000. The collection eventually came weeks beyond the guaranteed shipping day, however the table was broken so we declined shipping and also the provider introduced the set-back for their factory to be delivered to Cymax. We named Cymax that same-day plus they stated they'd substitute the table and agreed to deliver the hutch back again to us. The hutch was redelivered in good shape, then we waited for that new table to reach. Lastly, months later their promises division approached us to express probably the most they'd do is provide us a-10% discount about the damaged table and redeliver it to people broken. They stated they'd a record that suggested we obtained the table unchanged, authorized by us, but that record was for that hutch which was redelivered fourteen days later! Following a lengthy discussion with customer support, which included us contacting them the scanned record that confirmed we declined the broken table, the client service boss Craig flat-out declined to comprehend our scenario or give a substitute or reimbursement. They actually had pictures of the harm! Alternatively he explained the very best he might do was provide us a discount of $250 for that broken table and redeliver it to us. We feel just like the patients of criminal conduct. The desk presently rests about the provideris pier, and we've named them to point they ought to not redeliver the table. We submitted a using the BBB and therefore are requesting an upgraded or complete refund.
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