On March 3 we paid cash for a Porter pub table with 8 chairs as well as a couch and love seat at the Draper Utah location that we were told could be picked up at their warehouse April 24th. They called and had the couch/loveseat and the table but no chairs. We called customer service and left 3 messages and they never called back so I continued to call until I finally got a live person on the phone after calling for 3 days and they said the table is in high demand and that I would be able to pick the chairs up on June 6th. They also offered free delivery if I wanted to wait until June 10th. I told them I would pick them up. Approximately 1 - 2 weeks later they left a message wanting to schedule a pick up time when I called them back I left 2 messages and still received no call back so I again called and called until a live person answered, I was then asked to schedule a pick up date for June 24th. All they do is apologize and tell me this Porter table is in high demand and if I want to go pick out something else from their showroom floor I can (like I really want to start over) I will be shocked if I ever get my 8 chairs. And as a side note the guys working at the warehouse are not very helpful or friendly. We do love the couch and loveseat as well as the table but sure wish we could sit as a family to eat. Even though I love the furniture we have I will never go to them again for my home furnishing needs.
0 comments