I ordered some wings and fries to go, I was told that it would be approximately 10 minutes to complete the order. I watched the server (bar tender) take a food order from a different patron, and then I stepped out-side to take a phone call, returning in approximately 5 to 7 minutes later. As I was waiting for my order I noticed the server take another food order, at this time the patrons that had placed their order after my order, where being served their food order. Five minutes later the person how had order 10 minutes after my order was also being served. I questioned the server about my order, and her reply was that they would bring my order when it was ready. A few minute later the other patron was being served. At this time I simply asked for a refund. I felt as if my business was not wanted or appreciated. Again it took approximately 10 minute for the "manager" to address the issue. I explained to the manager what had happened, she then tells me the order had been sitting there for a half hour, and I was welcome to take it. My response was "no thank-you, I simply just take my refund and be on my way." I added “I order Togo so when I got to my destination the food would be at least warm." I felt insulted to offered cold food. I do fully understand that in every business mistakes happen, however there is a right and wrong way to handle this, and the way I was talked to, was the wrong way. I don't think me inquiring about my order should have resulted in me being treated like I was bothering the staff of this establishment.
0 comments