Our TomTom ceased employed in January, it had been just bought in September. First the GPS wouldn't link, then your system wouldn't actually power-on,
Assistance did their finest not to think the problem I had been having using the link. Humorous, today an enormous issue is found using the GPS conenction. I suppose I understood what I had been referring to.
And So I got a RMA to deliver mine in. And yes, I'd to pay for the delivery price.
The system finally appeared (right now I've been wihtout agps for 4 weeks) and also the touchscreen is flaky. Occasionally it operates, many occasions I've hitting the display 8-17 occasions to obtain it to kind.
I call support, exactly the same horrible service I've talked to before.
I can't think they've no expert to advance a problem.
I don't believe a may be the greatest individual within the organization you are able to advance an issue to.
From The end of the phone call, she'd me yelling
Nothing is worse than somebody insulting your intellect or lying for you.
They need one to deliver the poor device in again to obtain another restored bit of crap. Yes, you imagine it, I've to pay for again.
She did eventually speak with her unseen chef and they'll deliver me a packaging slip and so I dont need to spend again to deliver back a poor device.
Although I've requested for my money-back a large number of occasions; they decline.
Regardless of how often I requested to get a new device, because of the poor refurb I've today, they decline.
TomTom indicates to become among the toughest. Or even the toughest, customer support encounters I've ever endured.
I'll never again buy something out of this organization or aother additional collaberation they might have. I'll also make sure that everybody that I understand about that encounter.
A lot of others do the things they have to do to repair a problem. Perhaps since they're so large, yhat TomTom indicates no-care for that problems I've experienced.
Unsure how they gained a JD Power Exceptional Customer Knowledge Honor sicne their score for my encounter could be significantly less than.
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