I purchased a Sony Nex5N camera via their web site. After a week of getting nothing more than a confirmation number from them I called to inquire about my order. I was told I would have to talk to a sales representative. The Sales person told me the camera didn't come with a battery or charger even though the web offer clearly says it does. He tried to sell me a grossly overpriced battery and charger. I told him I just wanted what I purchased. He told me in that case they were cancelling my order.
From other reviews this is apparently their standard operating procedure.
Don't buy from this company.
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