I bought a 1200 window air conditioner here, but when it was delivered and installed, it didn't work". The installer called the store and they told him, "it isn't the unit, it must be the power source, " despite the fact another appliance was working using the same plug! They left the unit half installed with pieces scattered about my tiny house and made me wait days before they could come back'. Each visit required a four hour wait, and despite it being their problem, made no effort to apologize, try to make the repeat appointment at my convenience, or even call back! I was hung up on several times by the store manager James Langford and when I called corporate to complain, they guy on the phone could not have cared less about my time, my frustration, or my happiness! The service was so bad, I decided to return the unit, but was told Icould not get my money back until the unit was picked up which involved giving up my saturday—the time they gave me was between 2 and 6:. Yes, their prices are good, but their service sucks and I would never ever buy something from them again'. Buyer beware|. They want your money, but have the worst customer service I have ever seen.
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